Complaints

Committed to putting things right.

Should an instance occur, where you wish to make a formal complaint, this can be documented in the following ways;

By post:
Henry Goldstein Limited,
Complaints Department,
Suite MH9 1st Floor,
19 Manor Street,
Manchester,
M12 6HE

By telephone: 0333 002 1111

Or via email to: cs@henrygoldstein.co.uk

On receipt of your complaint we will aim to provide you with the following;
An acknowledgement via post or e-mail within five business days after receiving your complaint, detailing who will be investigating this on your behalf and their contact details.
A final outcome to your complaint within eight weeks, due to your complaint being investigated fully; by the end of the eight weeks we will send you either a final response letter detailing our findings or a response explaining why were are still not in a position to make a decision yet. At the end of the complaints process, if you are unhappy with our final response or that we have been unable to provide you with our decision within the eight weeks, then you reserve the right to complain to the Legal Ombudsman.

Contact Details for the Legal Ombudsman;
Post:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Email: enquiries@legalombudsman.org.uk
Phone: 0300 555 0333

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